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Privacy policy
Oakory operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to deliver and improve our offerings.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you access or use the Services, make a purchase, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information matters.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Definition of Personal Information
“Personal information” refers to any information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or de-identified data that cannot reasonably identify you.
Categories of Information Collected
Depending on how you interact with us and applicable legal requirements, we may collect or process:
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Contact Information – name, billing/shipping address, phone number, email address.
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Financial Information – payment card details, financial account information, transaction confirmations, and payment method details.
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Account Information – username, password, security questions, preferences, and settings.
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Transaction Information – browsing history, cart items, wishlist items, purchase history, returns, exchanges, and cancellations.
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Communications – information provided in customer service inquiries or other correspondence.
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Device Information – IP address, browser type, device identifiers, and network information.
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Usage Information – interaction data such as pages visited, time spent, and navigation behavior.
Sources of Personal Information
We may collect personal information from:
Direct Interactions – when you create an account, place an order, contact us, or otherwise provide information directly.
Automated Technologies – through cookies and similar tracking technologies when you browse or interact with our Services.
Service Providers – third parties who process data on our behalf, such as payment processors and IT providers.
Business Partners and Third Parties – marketing or analytics partners and other lawful third-party sources.
How We Use Your Personal Information
Providing and Improving Our Services
To process payments, fulfill orders, manage accounts, arrange shipping, handle returns, personalize your shopping experience, and improve our Services.
Marketing and Advertising
To send promotional communications and display relevant advertisements based on your interactions with our Services.
Security and Fraud Prevention
To verify accounts, prevent fraudulent or malicious activities, and maintain platform security.
Customer Support and Communication
To respond to inquiries, provide assistance, and maintain our relationship with you.
Legal Compliance
To comply with legal obligations, enforce our terms and policies, and respond to lawful governmental requests.
How We Disclose Personal Information
We may disclose personal information under the following circumstances:
Service Providers and Shopify
With Shopify and trusted vendors who perform services on our behalf, including payment processing, analytics, hosting, and fulfillment.
Marketing and Advertising Partners
To support personalized advertising and marketing services, subject to applicable opt-out rights.
At Your Direction
When you request or consent to disclosures, such as through social media integrations.
Corporate Transactions and Legal Requirements
In connection with mergers, acquisitions, bankruptcy proceedings, or to comply with legal obligations.
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes certain personal information to provide and improve the Services. In some cases, Shopify acts as an independent data controller, particularly in relation to enhanced platform features and advertising tools.
For more information about Shopify’s data practices, please refer to Shopify’s Consumer Privacy Policy and Privacy Portal.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those external platforms. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our Services are not directed to children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.
Security and Data Retention
Security Measures
We implement reasonable technical and organizational safeguards to protect your information. However, no system can guarantee absolute security.
Retention Period
We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
Access and Portability – request access to or a copy of your data.
Correction – request correction of inaccurate information.
Deletion – request deletion of your personal information.
Opt-Out of Targeted Advertising or Sale – where applicable under law.
Restriction or Objection – request limitation of certain processing activities.
Withdrawal of Consent – where processing is based on consent.
You may exercise these rights through the Services or by contacting us. We may verify your identity before fulfilling your request.
International Data Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized legal safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.
Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date where required.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: support@oakory.store
Address: 61 Bridge Street, 61, Bridge 61, Kington, WLS, HR5 3DJ, United Kingdom
For the purposes of applicable data protection laws, Oakory acts as the data controller of your personal information.