Refund policy

30-Day Returns

We offer a 30-day return policy. You may request a return within 30 days of receiving your item.

To be eligible, the item must be unused, unworn, with original tags attached, and returned in its original packaging. Proof of purchase is required.

To initiate a return, please contact us at support@oakory.store
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Unless the item is confirmed defective, return shipping costs are the responsibility of the customer.

Damages & Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us promptly at support@oakory.store with supporting photos and order details. We will assess the issue and provide an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care goods
Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-returnable and non-refundable.

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

To receive a different item, we recommend placing a new order after your return has been approved.

This ensures the fastest processing and availability.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

If you have any questions regarding returns or refunds, please contact us at support@oakory.store